Returns & Warranty

14-Day Hassle-Free Returns

You have 14 days from the date of delivery to request a full refund, provided that the inner transparent plastic bag remains sealed and intact.

• Upon receiving your order, you may carefully inspect the product through the sealed bag — check the details, softness, and weight without opening it.
• If the product does not meet your expectations, simply keep the bag unopened and contact our customer service team to initiate a return.
• For hygiene and safety reasons, returns are not accepted once the protective bag has been opened, unless the product is found to be defective or damaged upon arrival.
• Return shipping costs are the responsibility of the customer. Refunds are processed after the product is received and inspected.
  

Please note: once the protective bag is opened, the product is considered accepted and non-returnable.

100-Day Quality Guarantee

We stand behind the quality of our products with a 100-day replacement guarantee. If any manufacturing or functional defect occurs within 100 days of receipt, we will provide a free replacement.

Covered Quality Defects include:

• Structural or design flaws.
  
• Failure of built-in functional modules.
  

Not Covered (Human-Induced Damage):

• Tears, scratches, or punctures caused by rough handling.
  
• Corrosion or discoloration from inappropriate lubricants or cleaning agents.
  
• Deformation or damage caused by improper storage (heat, heavy pressure, or direct sunlight).
  
• Structural damage caused by unauthorized disassembly or modification.